Returns and Refunds Policy
At Tower Roasting Co, we pride ourselves on the quality of our small-batch beans. If our coffee doesn't meet your expectations, we offer a 30-day satisfaction guarantee to ensure you find the perfect brew.
Contact Support
Email our roasting team with your order number and a brief description of why the coffee didn't meet your standards.
Verification
Our team will review your request and confirm if your items are eligible for a return, exchange, or store credit.
Shipment
If a return is required, securely package the remaining product and use the prepaid shipping label provided by our support team.
Refund Processing
Once received, we will process your refund or ship your replacement coffee within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing